Termini e condizioni del servizio

§ 1 Scope of Application

  1. These Terms and Conditions apply to all orders placed through our online store by consumers and business customers.

  2. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

  3. A business customer is a natural or legal person or a partnership with legal capacity acting in the exercise of its commercial or independent professional activity.

  4. Conflicting terms of the customer shall not be recognized unless expressly agreed to in writing.

  5. Sales are made exclusively to end customers. Commercial resale is not permitted. We reserve the right to cancel orders if there are indications of intended resale.

§ 2 Conclusion of Contract

  1. The presentation of products in our online shop does not constitute a legally binding offer.

  2. By clicking the “Buy” button, the customer submits a binding offer to conclude a purchase contract.

  3. The contract is concluded:

    • upon our express confirmation by email, or

    • at the latest when the selected payment method is charged.

  4. We are entitled to accept the offer within 5 days.

§ 3 Prices and Payment Terms

  1. All prices are total prices including applicable statutory VAT, plus shipping costs.

  2. Payment is due immediately upon conclusion of the contract.

  3. The following payment methods are available:

    • Credit Card

    • Debit Card

    • Klarna

    • Google Pay

    • Apple Pay

    • Shop Pay

  4. The payment method will be charged immediately upon completion of the payment process.

§ 4 Shipping and Delivery

  1. Delivery shall be made to the address specified by the customer.

  2. Orders are usually dispatched within 5 business days, and at the latest within 7 business days after receipt of payment.

  3. For consumers, the risk of accidental loss or deterioration of the goods passes only upon delivery to the customer.

  4. For business customers, the risk passes upon handover to the carrier.

§ 5 Retention of Title

The goods remain our property until full payment has been received.

§ 6 Right of Withdrawal

Right of Withdrawal

Consumers have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen days from the day on which the consumer, or a third party other than the carrier designated by the consumer, takes possession of the goods.

To exercise the right of withdrawal, the consumer must inform us by means of a clear declaration (e.g., email or letter).

To meet the withdrawal deadline, it is sufficient to send the notification before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs arising if you chose a delivery method other than the least expensive standard delivery offered by us).

Reimbursement will be made without undue delay and no later than 14 days from the day we receive your notice of withdrawal.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

Return of Goods

  1. The goods must be returned without undue delay and no later than 14 days from the date you informed us of your withdrawal.

  2. The deadline is met if the goods are sent before the 14-day period has expired.

  3. We provide a return shipping label.

  4. A flat return shipping fee of €5.90 will be deducted from the refund amount for each return when using our provided return label.

  5. The consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  6. Returning the goods in the original packaging is not mandatory. However, missing or damaged original packaging may result in compensation for diminished value in accordance with statutory provisions.

§ 7 Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods:

  • that are not prefabricated and for which an individual selection or determination by the consumer is decisive, or

  • that are clearly personalized.

§ 8 Warranty

Statutory warranty rights apply.

§ 9 Liability

We shall be fully liable in cases of intent and gross negligence.

In cases of slight negligence, we shall only be liable for the breach of essential contractual obligations (cardinal obligations) and limited to the foreseeable, typical contractual damage.

Liability under the Product Liability Act remains unaffected.

§ 10 Data Protection

Personal data is processed in accordance with the General Data Protection Regulation (GDPR).

Further details are provided in our Privacy Policy.

§ 11 Final Provisions

  1. German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

    For consumers, this choice of law applies only insofar as it does not deprive the consumer of mandatory consumer protection provisions of the country of their habitual residence.

  2. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction shall be Düsseldorf, Germany.

  3. Should any provision of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.